Shipping Policy

COVID-19 Shipping update

Please be aware that ALL couriers are experiencing high demand across their networks, for both national and international deliveries. This is due to –

  • reduction in air freight capacity and passenger flights
  • a significant increase in parcels volumes
  • hygiene and social distancing requirements in ALL courier networks

We are a custom made to order business. That means, when you buy a product listed in our website, we set about producing it in Australia.

After you’ve placed your order the following estimated manufacture times may apply,

  • Rolled prints 1-2 weeks
  • Framed prints 2-4 weeks

Once your order has been produced, we ship it to you using Australia Post. Delivery may take longer than usual due to the above. Shipping delays may and can occur from time to time, due to reasons beyond our control. If you are working to a deadline, please ensure you contact our support team to confirm delivery time frames.

If you have any additional questions about shipping or delivery please email us at admin@robyndarlingimages and we’ll be happy to answer your queries.

You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
If you require a delivery address update, we will endeavour to do this for you, if the order has not yet shipped.
We are unable to change the delivery address once an order has been shipped, and at this stage it becomes the responsibility of the customer to ensure they receive the order or place a new order.
We can not be held liable if you the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you will need to pay for shipping fees again, plus a $20 handling fee, before reship your order.
If the order is delivered to a local post office and you the customer fail to collect the order in a timely manner from the post office, the order may be returned to the sender. If this happens, you the customer are responsible for paying the shipping fees again, plus a $20 handling fee.
You acknowldge that once an order is shipped, we cannot be held liable if a delivery is delayed due to the actions of the courier.
You acknowldge that we do not offer compensation for shipping delays, for both normal or express shipping.
Items destined for some countries may attract customs charges. You the customer acknowledge you have sole responsibility in paying these fees. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

You the customer accept that if you are working to any deadlines the responsibility of ordering in time is placed solely on you, and that we are not liable for any missed deadlines or lost business because of shipping delays.

Contact Us
For further information please contact us using the details set out below.

PO Box 607, Albany Creek Queensland 4035
admin@robyndarlingimages.com.au